Three Reports, One Message:
Give Time Back to Care

August 22, 2025

Reading Time2 mins

Three Reports, One Message: Give Time Back to Care

We’ve prepared a quick at-a-glance brief from three fresh reports—AMA, Capgemini , and KPMG—on reducing administrative load, earning trust with human-supervised AI, and embedding intelligence where work already happens.

What’s happening (AMA, Aug 2025):

Clinicians in the U.S. now report more hours on administrative work than on patient care — 30.6 hrs/week on admin versus 27.2 hrs/week with patients (57.8 hours total work).

The takeaway: speeding up the same manual steps is not a solution. Changing the work is.

The Problem Behind the Problem

EHR friction is real: documentation, inbox management, and cross-checks consume hours, not minutes.
Work happens across portals: payer websites, third-party tools, shared drives, and legacy systems don’t talk to each other.
Cognitive overload: copying, reconciling, and re-entering the same data across systems drains attention and time.

What Works

Human-in-the-loop by default: agents propose, people approve; clear escalation and rollback.
Explainability and auditability: decisions and actions are visible and reviewable.
Workflow fit, not rip-and-replace: intelligence should live where teams already work.
Progressive autonomy: start assistive, earn autonomy with evidence and governance.

What it means: The winning operating pattern is assistive → supervised → autonomous. Agents progress from decision support to reviewed execution to autonomy—with explainability and audit trails at every step.

How XY.AI Labs Helps

Learns from live workflows — right in the browser. No new dashboards. The agent observes and assists inside the tools teams already use.
Suggests the right Agent, configures integrations, and improves with use. Works across EHR-adjacent platforms, payer portals, rev-cycle tools, and document systems.
Evolves at your pace: co-pilot → semi-automated → fully autonomous when your governance is ready — always with explainability and audit trails.