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You love LLMs and co-pilots? You'll love AI Agents even more.

Sam De Brouwer

Sam De Brouwer

CEO & Co-Founder

November 13, 2025

Reading Time10 mins

Physician enthusiasm grows for healthcare AI


Clinicians and providers love using LLMs. They're getting comfortable with AI co-pilots in their workflows. According to a recent American Medical Association (AMA) report, 65% of physicians who already use AI plan to increase their usage, and 38% of physicians who don't use AI yet are planning to begin.

That's remarkable momentum. But here's what's even more exciting: those same physicians are ready for the next phase. They're ready for AI agents.


What are AI Agents?


Let's be clear: LLMs and co-pilots are incredibly useful. They help with drafting, summarizing, suggesting, and accelerating human tasks. But they're still assistants. They wait for you to prompt them. They respond when you ask.

AI agents go further. They don't just respond, they act. They can autonomously perform end-to-end workflows on your behalf, often across multiple systems, without constant supervision or hand-holding.

Think of it this way:


  • LLM / Co-pilot: "Here's a draft prior authorization letter based on your notes."
  • AI Agent: "I've reviewed the patient chart, cross-referenced payer guidelines, drafted the prior auth, submitted it to the payer portal, and will notify you when it's approved."

One helps. The other completes.


Why Healthcare Operations Love AI Agents


Healthcare isn't just clinical care, it's an operational machine. Scheduling. Documentation. Billing. Claims. Prior authorizations. Eligibility checks. Referrals. Follow-ups. Each of these involves repetitive, multi-step processes that drain time, energy, and focus from care delivery.

That's where AI agents shine. They take ownership of entire workflows and get the job done. Here's what that looks like in practice:


Time Saved = Care Restored


  • Staff spend less time on phones, faxes, and portals
  • Physicians spend less time on documentation and admin tasks
  • Patients experience faster turnarounds and better communication

Revenue Captured, Not Lost


  • Claims are submitted accurately and on time
  • Denials are caught early and appealed faster
  • Prior auths don't sit in queues for weeks

Scalability Without Burnout


  • Agents don't get tired, quit, or need training
  • You can handle more patients without hiring more staff
  • Growth doesn't mean chaos

And because agents are software, not humans, they work 24/7, never miss a step, and continuously improve with feedback.



The XY.AI Approach: Start with the Problem, Not the Tech


At XY.AI, we don't start by asking, "What can AI do?" We start by asking, "What's broken in your operations?"

From there, we apply a clear, structured methodology:


Our Problem-Solving Framework:

  1. Understand the Processes: We map your workflows, identify bottlenecks, and surface inefficiencies.
  2. Design the Workflow: We architect agent-driven solutions that fit seamlessly into your existing systems.
  3. Measure the Impact: We track time saved, revenue recaptured, and operational lift.
  4. Leverage the Data: We use what we learn to continuously refine and improve agent performance.

This isn't about deploying cool tech. It's about solving real problems that cost you time, money, and sanity.


Measuring ROI: From Anecdote to Evidence


One of the most common questions we hear is: "How do I know this will actually work?"

Fair question. And the answer is: measurement.

We don't ask you to take it on faith. We establish baseline metrics, deploy agents incrementally, and track results in real time:


  • Time metrics: How many hours per week are being saved?
  • Financial metrics: What's the reduction in claim denials? What's the increase in clean claim rates?
  • Operational metrics: Are prior auths getting approved faster? Are patients getting scheduled sooner?

Our customers typically see measurable impact within the first 30 days. Not months. Not quarters. Weeks.

That's the power of agents that actually do the work.


Platform vs. Point Solution: Why Integration Matters


Here's another critical insight: AI agents aren't magic bullets. They're most effective when they're part of a connected platform, not isolated tools.

Healthcare is a web of interconnected systems: EHRs, payer portals, scheduling tools, billing systems, communication platforms. If your AI agents can't talk to each other or integrate across that ecosystem, you're just creating more silos.

At XY.AI, we built our platform to be interoperable by design. Our agents don't just automate tasks, they orchestrate workflows across your entire tech stack. That means:


  • Data flows seamlessly between systems
  • Agents can hand off tasks to each other intelligently
  • You get a unified view of what's happening, not fragmented dashboards

This is the difference between deploying a tool and deploying a solution.


What's Next?


If you're already using LLMs and co-pilots, you're ahead of the curve. You understand the value of AI-assisted workflows.

Now it's time to take the next step. Let AI agents take the wheel on the repetitive, high-volume, low-value tasks that drain your team. Free up your staff to focus on what actually matters: delivering great care and growing your practice.

The physicians are ready. The technology is ready. The question is: are you?


Book a Demo

See how AI Agents can transform your operations

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