Payment Posting
Payment operations organizations must execute payments across thousands of different websites — each with their own UI, login flows, and payment steps.
Problem
The Challenge
Many payment operations organizations support payment execution across a massive variety of payment destinations — effectively thousands of different websites and portals, each with their own UI, login flows, and payment steps.
That creates a brutal operational reality:
Payments must be executed manually, one-by-one
Specialists work queues based on customer, region, and payment type
Requests vary by amount, vendor site, and payment method (including virtual cards)
Every payment requires repetitive navigation through inconsistent web experiences
As volume grows, the only way to scale is hiring more people.
Solution
The Solution
A single multiplexed workflow that executes payments end-to-end
- 1
Ingest payment requests from the existing queue
The workflow starts where teams already operate: payment requests arrive in a queue system and are routed to specialists today. XY plugs in at that same point — no rip-and-replace required.
- 2
Spawn the correct browser workflow to execute payment
For each request, XY launches the corresponding payment execution path in the destination website. Because each site is different, the system supports many site-specific workflows while operating as a single unified operational workflow.
- 3
Confirm completion and write back to the originating system
Once the payment is successfully completed, the workflow returns to the system of record and updates the request to reflect payment executed, completion status, and any key confirmation details.
- 4
Human-in-the-loop monitoring + exception handling
In the early phases, operations teams can monitor execution in real time, step in for exceptions, and resolve edge cases — while automation increases over time.
Outcome
Why It Matters
Payments are processed in minutes, with thousands of transactions automated at a +75% success rate. This unlocks scalable growth: organizations can increase throughput without linear headcount increases, specialists shift from repetitive execution to higher-value customer service work, and payment operations become faster, more consistent, and easier to manage.
~$1M
of payments posted annually
Dollar value moving through the workflow
1,000s
of wasted clicks saved daily
Volume worked across parallel queues
>98%
automation rate
Each dot is 1% of the work
Ready to automate this workflow?
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